Resume
Since 2015, I have been designing, developing, integrating, maintaining, and optimizing web and software projects.
My expertise ranges from appointment booking landing pages to complex workforce scheduling and reservation management
solutions. Over the last seven years, I have focused exclusively on the Tour & Activity industry, developing 12+ tour
booking websites, two intranets for tour guides, and 50+ productivity tools for operational efficiency.
I previously served as Head of Technology, leading teams of developers, designers, project managers,
and analysts which helped grow a NYC based company into a large worldwide tour operator.
Experience
Head of Technology | ExperienceFirst
2021 – 2024 | New York, NY
- Led company-wide technology and product strategy.
- Managed cross-functional teams, including developers, designers, project managers, and analysts.
- Spearheaded major software and infrastructure improvements to optimize business operations.
- Drove business growth.
Technology Manager | ExperienceFirst
2019 – 2021 | New York, NY
- Designed and implemented custom booking systems and productivity tools.
- Optimized internal operations through automation and API integrations.
- Managed and maintained the development of intranet solutions for tour guides and workforce scheduling.
Web Developer / Digital Marketer | ExperienceFirst
2018 – 2019 | New York, NY
- Developed and maintained company websites and booking platforms.
- Executed digital marketing strategies, including SEO and ad campaign management.
- Built data tracking and reporting solutions for marketing performance analysis.
Full Stack Developer | Tasker
2017 – 2018 | Staten Island, NY
- Built, modified, and maintained 40+ websites.
- Handled urgent development requests with 100% acceptance and completion rates.
- Maintained a 100% positive client satisfaction rating.
Freelance Webmaster & Developer
2015 – 2017 | Staten Island, NY
- Developed and maintained 20+ websites using HTML5, CSS3, JavaScript, PHP, and MySQL.
- Reduced hosting and development costs by 50% through cloud migration (GCP).
- Led requirements gathering and UX/UI strategy sessions.
Marine Science Technician | United States Coast Guard
2008 – 2010 | Staten Island, NY
- Proposed and implemented GIS software, improving vessel tracking by 95%.
- Managed inventory and training materials worth $120K.
- Trained four junior technicians and frequently covered additional shifts.
Engineer Apprentice/Fireman | United States Coast Guard
2007 – 2008 | Seattle, WA
- Maintained and repaired critical shipboard equipment
- Achieved top 6 ranking among 32 "A" school students.
- Qualified for Engine, Turbine, and Generator Watch within 50% of allotted time.
Crewmember | Blazing Saddles
2006 – 2007 | San Francisco, CA
- Was part of a bike rental team on Pier 33
- Repaired bikes, talked to and assisted customers
Education & Certifications
MSc in Information Systems Design | University of Toronto (2016 – unfinished)
- Built "PIP Boy" - GPS tracker wearable based on Arduino and C
BSc in Information Systems Management | New York University (2010 – 2015)
- Graduation Project: Design and Development of Website Analytics System
- Vice President of MIS Student Club
- GPA: 3.7
Google Analytics & Google AdWords Nanodegree
Coursera & Online Courses (Various Business & Tech Certificates)